Answers to your most asked salon and spa etiquette questions.

KINDLY ALLOW 12 HOURS CANCELLATION NOTICE FOR ALL APPOINTMENTS.  
All guests will be required to give a credit card when booking an appointment. Our service providers and our facilities are in high demand. We turn away hundreds of clients each week. Our cancellation policy was created to best serve our clients, and to create opportunities for new appointments.

A CANCELLED APPOINTMENT THAT DOES NOT PROVIDE THE REQUIRED 12 HOURS NOTICE WILL RESULT IN A CHARGE OF $50 FOR A COLOR APPOINTMENT OR 50% OF THE COST OF A HAIRCUT OR SPA APPOINTMENT.

Who will help me decide how to choose my treatments?  Our Sales Associates will help you plan the perfect spa experience, including the best sequence for your services.

How early should I arrive?
We recommend that you arrive 15 minutes prior to your appointment so that you have time to change and relax before we get started.

Why do some service providers charge more than others?
All of our staff receives up to the minute advances education on a continuous basis.  We have technical levels to help you choose based on professional experience.

May I request a male or female?
Yes, but we cannot guarantee the availability of a particular service provider.  All of our spa employees are trained to drape sheets discreetly over the areas of the body not involved with the treatment.  We respect and protect your privacy at all times.

Can I bring my children with me to the spa?
To maintain the calming atmosphere of the spa, children are not permitted.  For the safety of your children, we ask that they not accompany you to an appointment as they cannot be left unattended.

What about children's hair cuts?
In the salon, children of any age are permitted as clients when accompanied by an adult.  For children under 12, children's haircut pricing is available with junior stylists. For the safety of your children, we ask that they not accompany you to an appointment as they cannot be left unattended. 

Is there a minimum age requirement to enjoy the salon or spa?
All esthetic guests must be at least 12 years of age and guests for body treatments must be at least 16 years of age.  Children of all ages are permitted in the salon, when accompanied by an adult. 

How much notice do you require if I need to re-schedule or cancel my appointment?
24 hour notice is required if you are not able to keep your appointment.

How can I get the hair style you gave me at home?
Your appointment is also an education - so please feel free to ask us about technique, products and your cut.  We're happy to answer any questions so that you can keep your look up form home!

Can I have my cell phone?
We ask that you keep your cell phone off during services to prevent disruption of services and other guests.  This includes the salon, where cell phone should not be used during a service so that we may communicate with you about your chosen style. 

What do I wear during my salon service or spa treatment?
Most body treatments are enjoyed without clothing.  Undergarments may be worn if preferred.  In the salon, a wrap will be provided to preserve your clothing from colour and stray hair.  Most importantly, wear what is comfortable to you. 

What if I have special health considerations?
Please notify the Sales Associates if you have high blood pressure, allergies, other physical ailments or disabilities or if you are pregnant at the time of booking.  All spa guests will be asked to complete a brief medical questionnaire upon check-in, designed with your well being in mind.

What about my jewelry and valuables? 
Please leave such items at home or in your hotel safe.  While there are lockers available in the spa; EvelineCharles does not assume any liability for personal items. 

What about my comfort? 
Whether its the amount of massage pressure of the volume of the music...just ask us.

What if I'm late for my appointment?
Arriving late will limit the time for your treatment, potentially reducing its effectiveness and your pleasure.  Your treatment will end on time so that the next guest is not delayed. 

What about gratuities?
Gratuities are not included in the price of our services, treatment packages or gift certificates. 

What about payment for spa services?
We accept EvelineCharles gift certificates, Visa, Master Card, American Express, Traveler's Cheques and debit cards.